We offer equipment from a range of manufacturers to meet different customer needs, including equipment suited to home-based businesses (productive families). Your request will be forwarded to a branch representative to serve you better.

Installation is free of charge across all regions of the Kingdom (terms and conditions apply).

Your request will be forwarded to a branch representative, who will provide you with pricing.

This service is not currently available.

Yes, this service is available.

Equipment is covered by a two-year warranty.

Yes, this can be arranged, depending on the electrical connections available at the site and the size of the machine.

A booking link for the visit is sent to you via WhatsApp.

This service is not currently available.

The visit fee ranges from SAR 150 to SAR 300, as determined by the technician.

Emergency technician service is not available. You can book a visit through the website, and a staff member will contact you to schedule the appointment.

Whether the repair is done on-site or at our workshop is determined by the type and size of the machine.

Repair services are limited to machines purchased from the company.

Yes. Maintenance work and replaced spare parts are covered by a 7-day warranty from the invoice date.

Some consumable spare parts are available immediately, while non-consumable parts require a special order. A special order is placed once the customer approves the quotation and makes payment.

Spare parts replaced as part of maintenance work are covered by a 7-day warranty from the invoice date. Spare parts sold separately are not covered by a warranty.

No. Installation is limited to spare parts purchased from the company.

This depends on the machine model, whether that model is still carried, whether the part is in stock, and whether we still work with the manufacturer.

Delays can occur for reasons beyond the company's control, such as manufacturing delays at the supplier or delays in international shipments.

Compatibility can be verified by sending us the machine model and its serial number.

Electrical spare parts cannot be returned. Non-electrical parts may be returned within 3 to 7 days, provided the invoice is presented. The condition of the part will be reviewed, and the refund is issued upon approval by the supervision and management team.

No. We offer both wholesale and retail options.

Yes, we have a food products catalogue. For pricing enquiries, your request will be forwarded to a sales representative to assist you.

You can contact us by email, or we can provide you with the sales representative's number after notifying the relevant staff member.

Delivery is not available for retail orders. It is available only for wholesale orders from institutions and large companies.

• Showroom: 9:00 AM to 8:00 PM.
• Spare Parts and Maintenance: 9:00 AM to 6:00 PM.
• Food Products Department: hours vary by region. In Jeddah: 10:00 AM to 1:00 PM, and 4:00 PM to 11:00 PM.